AskAway Basic Training (In-person at SFU): January 10 (9:30am-4pm)

AskAway basic training is open to new and returning service providers. The session provides trainees with an understanding of AskAway policies and best practices for chat reference as well as a chance to get comfortable with AskAway software by answering practice calls.

By the end of the session, participants will be able to:

• Understand the context for province-wide chat reference.
• Define quality chat reference service and identify successful chat reference practices.
• Use chat reference software to send chat messages to and share links with patrons.
• Apply appropriate reference skills during chat reference sessions.
• Identify and locate available resources for troubleshooting technical problems.
• Apply the policies and procedures of AskAway.
• Successfully resolve common challenging situations.
• Communicate with fellow AskAwayers and local coordinators.
• Know what to expect on the first shift.

Please note: Lunch and refreshments will not be provided. There will be scheduled morning and afternoon coffee breaks and a lunch break.

Getting here and accessibility

• Burnaby campus map and directions to SFU
• Floorplan SFU Library 4th floor
• Accessibility map for SFU Burnaby

Questions

If you have any questions about training or access needs, please contact Cristen at 778.782.5419 or office@askaway.org